Is Web Shop Manager Meeting Your Auto Parts Business Needs? (and How X-Cart Can)

If you’re running an online auto parts store, you understand how critical a reliable and easy-to-use eCommerce platform is. Unfortunately, the Web Shop Manager’s approach might feel old-fashioned, and you need a modern solution to keep pace with the dynamic automotive eCommerce landscape. 

Here’s why Web Shop Manager isn’t cutting it anymore for auto parts stores and why X-Cart is the future of automotive eCommerce.

Why Web Shop Manager Is No Longer the Best Option for Auto Parts

Below, we’ll help you assess the Web Shop’s capabilities in the auto parts segment, where precise fitment, automated catalog management, and other digital advancements mean the world.

1. Old-school Admin Interface

Navigating Web Shop’s admin backend often feels like stepping into a time machine set to the early 2000s. Tasks that should be simple, like updating banners or changing product descriptions, often require help from Web Shop’s support team. Even minor updates require assistance, which in the long run becomes a significant hassle.

2. Complicated Catalog Management

Automotive-specific catalog management, especially Year-Make-Model (YMM) data, is overly complex in Web Shop Manager. It is manual and involves cumbersome combinations of attributes and categories with no logical connectivity between selections, causing confusion and inefficiency.

3. Development Isn’t Focused on the Auto Parts Segment

Web Shop Manager’s technology hasn’t advanced significantly in years for auto parts retailers. This leaves many users stuck with the old features and limits their ability to innovate and grow.

4. Limitations on Frontend Changes

Web Shop Manager severely restricts frontend customizations. Users cannot independently change banners or update homepage elements without direct involvement from Web Shop’s internal team, so auto parts retailers experience significant delays and operational bottlenecks.

5. Fragmented Customer Service and Lack of Transparency

Web Shop’s customer service has been rumored to have a lack of responsiveness, transparency, and accountability. Many customers have experienced ignored requests, unwillingness to accommodate feature integrations even on a paid basis, and a high staff turnover rate.

“Customer service was excellent when we first established the site, but now we are IGNORED.” Joseph W., Capterra review

Customer feedback is usually quite similar:

• Ignored or delayed responses to critical requests
• High employee turnover, creating inconsistency
• Lack of proactive communication or updates

Some real numbers include:

• Average response time for support requests can reach as much as 4-7 days and even more.
• Some stores report cycling through 6+ managers per year.

6. Aging Technology and Complex Filters

Web Shop Manager lacks modern filtering capabilities or provides overly complex configurations, which frustrate both store owners and their customers. Simple tasks such as filter setups often become overwhelming, hindering usability and customer satisfaction.

Why X-Cart is the Smart Choice for Auto Parts eCommerce

On the other hand, we’ve onboarded many sellers struggling to configure their Web Shop-based stores, and they highlight these main perks after the transition:

1. User-Friendly Interface and Control

X-Cart provides an intuitive and modern backend for automotive eCommerce. Tasks such as banner updates, new pages, or store tweaks are quick and straightforward, requiring no external developer assistance.

Time saved on store updates:

• Web Shop Manager: 1-2 weeks per minor update
• X-Cart: Minutes to hours for the same task

2. Advanced Product Management

X-Cart offers advanced, native YMM filtering, “My Garage” functionality, and easy management of fitment notes, significantly streamlining the catalog management process.

Here’s a quick catalog management efficiency comparison:

3. Exceptional Customer Experience

X-Cart includes built-in smart filters and advanced search capabilities that help your customers quickly find the right products, boosting satisfaction and sales. Additionally, X-Cart offers powerful features like:

• Dealer locator helps manufacturers easily find nearby authorized dealers.
• Customer gallery allows users to show their installations, boosting engagement and trust.
• Core charge manages additional fees for specific products, simplifying your transactions.

For some of the auto parts retailers, we’ve improved product findability and increased conversion rates by up to 30%.

4. Reliable and Customer-Focused Support

X-Cart’s support is unmatched, as we offer a dedicated onboarding team, 24/7 responsive service, and custom development resources to ensure your business continually thrives.

• X-Cart average response time: less than 24 hours.

So, your eCommerce platform should empower your business, not hold it back. It’s 2025, time for your technology to match. Switching to X-Cart means greater control, better customer experience, and more growth potential.

Ready to Upgrade?

Schedule a call today to discover firsthand how X-Cart can help your auto parts business.